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The Site is owned and operated by CocoVida UK.
See our Contact Us area for our contact details.
These Terms and Conditions govern your use of the website ("Site") and your relationship with us ("CocoVida UK", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Site you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.
These Terms and Conditions were last changed on 3rd October 2005.
1. Registration
1.1 When you register with the Site you must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us promptly of any changes to the information that you provided when registering as a member by updating your personal details in the member’s area.
1.2 When you register to use the Site we will ask you for a password. You must keep this password confidential and must not let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you think anyone else has your password, please let us know so that we can cancel it.
1.3 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time by emailing us. If you cancel, you must stop using the Site.
1.4 The suspension or cancellation of your registration and your right to use the Site shall not affect you or our rights or liabilities.
2. Proprietary rights
2.1 The content of the Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from us.
2.2 No licence is granted to you in these Terms and Conditions to use any trademark or service marks of CocoVida UK or its licensors including, without limitation, the trade marks, or service marks CocoVida UK.
3. Prices and VAT (Sales Tax)
3.1 Depending upon your choice of currency, our prices are stated in Pounds Sterling (£), Euros (€) or US Dollars ($) and include Sales Tax (VAT) at the rate of 17.5%. If your order qualifies with us for UK Tax Free Shopping the Sales Tax (VAT) will be automatically deducted during checkout and a service charge of £5 will be made.
3.2 We clearly show you the price you have to pay for our products. If, by mistake, we have under-priced a product, we will not have to deliver that produce to you at the stated price, provided that we tell you before we post the product. You can then decide if you still want the product.
4 Acceptance of your order
4.1 Our products are sold for personal use only. There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched (and not before), a contract will be made between you and us.
5. Delivery and charges
5.1 The cost of packing and delivery is clearly displayed at "checkout" for your approval prior to confirming your order.
5.2 Our delivery within the UK is usually 5 to 10 working days. Our delivery within the EU is usually about 7 to 12 working days, other international orders is usually within 10 to 14 working days. Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
6. Cancellation and return
Please see returns policy
7 Availability
7.1 We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that the site will be fault free. If you find a fault, please let us know by contacting us.
7.2 There will be some times when your access to the Site is restricted to allow for repairs, maintenance or improvements.
8 Liability
8.1 The Site is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on the Site we will try to correct them as soon as we can.
8.2 In particular we are not liable to you for the following:
8.2.1 Incompatibility of the Site with any of your computer or telecommunications equipment or software;
8.2.2 Technical problems or errors or interruptions of the Site;
8.2.3 Inadequacy of the Site to meet your requirements.
8.3 To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.
8.4 Nothing in this paragraph 8 applies to liability in respect of products sold through the Site.
8.5 Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.
9 Complaints
9.1 We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed via email complaints@urbanvenom.com
10 Changes
10.1 We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on the Site. The changes will apply to the use of the Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.
11 Privacy
11.1 We compile with the Data Protection Act 1998 and are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.
11.2 We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.
11.3 We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree. email address
credit/debit card details
11.5 We will never collect sensitive information about you without your explicit consent.
11.6 The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader and Trust UK Codes.
11.7 If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
12 General
12.1 We make no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
12.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Any contracts between you and us are concluded in English.
12.3 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.4 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
12.5 If you breach these Terms and Conditions and we ignores this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
12.6 We shall not be liable for any breach of these Terms and Conditions beyond our reasonable control.
12.7 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act. |
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